Creative Cat Grooming Policies

Feline Artistic Creations

Creative Cat Grooming Policies

Classes, Workshops, Speaking Engagements, Seminars

All sales are final.  Once payment is made, no refunds will be issued.  Please be sure to read everything carefully.  Ask questions to confirm that this is a good purchase for you and/or your company before ordering.

Returns

All sales are final.  Items damaged in transit are accepted as returns. Upon receipt of the damaged item(s) we will ship out a replacement. Please be sure to read everything carefully. Ask questions to confirm that this is a good purchase for you and/or your company before ordering. 

Refunds and Exchanges

To be eligible for a refund or exchange, you must first email us at felinecreative@felineartisticcreations.com to alert us of damage products, then return the damaged item(s) to us. Upon receipt of the damaged item(s) we will ship out a replacement. If a replacement is not available we will refund the full purchase price of your item.

Refunds (if applicable)

Once your damaged return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds

If you haven’t received an expected refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at FelineCreative@FelineArtisticCreations.com 

Sale items

Sale items fall under the same policy as all our regular priced items.

 Exchanges

Only defective or damaged items are available for exchanges.  If you need to exchange an item(s) for the same item(s), send us an email at FelineCreative@FelineArtisticCreations.com and return your item(s) to us. 

Shipping

To return your product, you should contact us prior to shipping the item(s). You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).

Lost or Stolen Packages

Feline Artistic Creations is not responsible for lost or stolen packages that have been confirmed to have been delivered to the address entered for an order. Upon inquiry, Feline Artistic Creations will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Grooming Policies

Grooming Terms and Conditions can be found at: https://www.kittyspurrfectspa.com/policies.html

Answers to Other Questions can be found at: https://www.kittyspurrfectspa.com/frequentlyaskedquestions.html

Answers to Creative Grooming Questions can be found at: https://deborahhansen.com/feline-artistic-creations-creative-cat-grooming-is-safe/

Getting My Cat in a Creative Groom: https://deborahhansen.com/creative-cat-grooming-services/

After a free consultation, a detailed contract will be presented to the client including appointment dates, pricing, and the intended design plan. After payment is made in full the work will begin. If the client lives outside Santa Clarita Valley, California travel fees will apply both to the consultation and grooming appointments.

Copyright

All our products are protected under Copyright laws. All products (grooms, classes, etc.) are copyrighted and are in the process of being registered with the federal government. Grooms are also watermarked.  Any infringement on our property will be prosecuted to the fullest extent of the law. 

Disclaimer

Feline Artistic Creations is owned and operated by Kitty’s Enterprises, LLC and may contain advertisements, sponsored content, paid insertions, affiliate links or other forms of monetization.

Feline Artistic Creations abides by word of mouth marketing standards. We believe in honesty of relationship, opinion and identity. The compensation received may influence the advertising content, topics or posts made on this website. That content, advertising space or post will be clearly identified as paid or sponsored content.

Kitty’s Enterprises, LLC is never directly compensated to provide opinion on products, services, websites and various other topics. The views and opinions expressed on this website are purely those of the authors. If we claim or appear to be experts on a certain topic or product or service area, we will only endorse products or services that we believe, based on our expertise, are worthy of such endorsement. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer or provider.

This site does not contain any content which might present a conflict of interest.

Feline Artistic Creations makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contained on this website or any sites linked to or from this site.

GDPR Compliance

At any time, you may unsubscribe from one or all our email lists by clicking “unsubscribe” on the email or emailing us at FelineCreative@FelineArtisticCreations.com

Contact

If you have any questions regarding our policies, or your dealings with our website, please contact us here: https://deborahhansen.com/creative-cat-grooming-contact/

Feline Artistic Creations, 23890 Copper Hill Drive, Suite 301, Valencia, CA 91354